.chat-wrap {
    display: flex;
    max-width: 980px;
    height: calc(100vh - 120px);
    min-height: 700px;
    margin: 0 auto;
    background: #eceff4;
    box-shadow: 0 3px 9px 0 rgba(0, 0, 0, .11)
}

.chat-win {
    position: relative;
    overflow: hidden;
    flex: 0 0 830px;
    width: 830px;
    height: 100%;
    padding-top: 97px;
    background-color: #f0f9ff;
}

.chat-side {
    flex: 1
}

.chat-top {
    position: absolute;
    z-index: 2;
    top: 0;
    left: 0;
    width: 100%;
    box-shadow: 0 0 9px 0 rgba(0, 0, 0, .11)
}

.chat-top-show {
    position: relative;
    display: flex;
    align-items: center;
    padding: 10px 10px 14px;
    border-bottom: 1px solid rgba(193, 193, 193, .5)
}

.chat-top-tit {
    font-size: 28px;
    margin-right: 48px;
    color: #333;
    font-family: SourceHanSansCN-Medium
}

.chat-tab {
    display: flex;
    align-items: center
}

.chat-tab-s {
    font-size: 18px;
    line-height: 36px;
    height: 36px;
    margin-right: 14px;
    padding: 0 10px;
    cursor: pointer;
    color: #0f366d;
    background: rgba(22, 120, 255, .2)
}

.chat-top-s2 {
    font-size: 14px;
    line-height: 30px;
    height: 30px;
    margin-right: 15px;
    margin-bottom: 10px;
    padding: 0 15px;
    cursor: pointer;
    color: #666;
    background: rgba(236, 239, 244, .7);
}

.chat-tab-s.on {
    color: #fff;
    background-color: #1678ff
}

.chat-top-arrow {
    position: absolute;
    z-index: 2;
    right: 50px;
    bottom: -12px;
    width: 24px;
    height: 24px;
    cursor: pointer;
    /*box-shadow: 0 5px 10px 0 rgba(22, 120, 255, .5);*/
    border-radius: 50%
}

.chat-top-arrow:after {
    content: '';
    position: absolute;
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    /*background: transparent url(icon_xiala.png) no-repeat center center/100% 100%;*/
    -moz-transform: rotate(180deg);
    -ms-transform: rotate(180deg);
    -o-transform: rotate(180deg);
    -webkit-transform: rotate(180deg);
    transform: rotate(180deg)
}

.chat-top-menu {
    padding: 10px 40px;
    background-color: #f0f9ff;
}

.chat-top-list {
    display: none;
    flex-wrap: wrap
}

.chat-top-list.show {
    display: flex
}

.chat-top-s {
    font-size: 16px;
    line-height: 30px;
    height: 30px;
    margin-right: 15px;
    margin-bottom: 10px;
    padding: 0 15px;
    cursor: pointer;
    color: #666;
    background: rgba(236, 239, 244, .7)
}

.chat-top-s.on {
    color: #1678ff;
    background-color: rgba(22, 120, 255, .14)
}

.chat-interface {
    overflow-y: auto;
    height: calc(100% - 240px);
    padding: 40px;
    margin-right: 5px;
    -webkit-transition: all .3s;
    -moz-transition: all .3s;
    -ms-transition: all .3s;
    -o-transition: all .3s;
    transition: all .3s
}

.chat-interface.on {
    padding-top: 140px
}

.chat-top.open .chat-top-arrow:after {
    -moz-transform: rotate(0);
    -ms-transform: rotate(0);
    -o-transform: rotate(0);
    -webkit-transform: rotate(0);
    transform: rotate(0)
}

.chat-input {
    position: relative;
    height: 240px;
}

.chat-input1 {
    position: relative;
    height: 150px;
    background: #f0f9ff;
}

.chat-input-quick {
    display: flex;
    align-items: center;
    padding: 20px 40px;
    border-bottom: 1px solid #c1c1c1;
}

.chat-quick-s {
    font-size: 14px;
    line-height: 28px;
    height: 30px;
    margin-right: 20px;
    padding: 0 15px;
    cursor: pointer;
    color: #666;
    border: 1px solid rgba(102, 102, 102, .4);
    width: 150px;
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
    display: inline-block;
    text-align: center;
}

.chat-input-textarea {
    font-size: 18px;
    display: block;
    width: 100%;
    height: calc(100% - 71px);
    padding: 15px 40px;
    resize: none;
    border: none;
    font-family: SourceHanSansCN-Regular;
    border-top: 1px solid #c1c1c1;
    background: #f0f9ff;
}

.chat-input-textarea::-webkit-input-placeholder {
    color: rgba(153, 153, 153, .5)
}

.chat-input-textarea::-moz-placeholder {
    color: rgba(153, 153, 153, .5)
}

.chat-input-textarea:-moz-placeholder {
    color: rgba(153, 153, 153, .5)
}

.chat-input-textarea:-ms-input-placeholder {
    color: rgba(153, 153, 153, .5)
}

.chat-send {
    font-size: 24px;
    line-height: 50px;
    position: absolute;
    right: 40px;
    bottom: 28px;
    width: 100px;
    height: 50px;
    cursor: pointer;
    text-align: center;
    color: #fff;
    background: #1678ff
}

.chat-side {
    padding: 30px;
    background: url(../images/jiqiren.gif) no-repeat bottom right/50% auto
}


/* .chat-side{padding:30px;background:url(../images/xunhuan.gif) no-repeat bottom center/50% auto;} */

.chat-side-tit {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 15px
}

.iconTit {
    display: flex;
    align-items: center
}

.iconTit .icon {
    width: 30px;
    height: 26px;
    margin-right: 12px
}

.iconTit .icon img {
    display: block;
    width: auto;
    height: 100%
}

.iconTit h3 {
    font-size: 24px;
    font-weight: 400;
    color: #333;
    font-family: SourceHanSansCN-Medium
}

.service-list {
    display: flex;
    flex-wrap: wrap;
    justify-content: space-between
}

.service-s {
    display: flex;
    align-items: center;
    flex: 0 0 calc(50% - 5px);
    justify-content: center;
    height: 40px;
    margin-bottom: 10px;
    background: rgba(255, 255, 255, .8);
    width: 140px;
}

.service-s i {
    display: block;
    width: 24px;
    height: 24px;
    margin-right: 17px;
    background: no-repeat center center/contain
}

.service-s span {
    display: block;
    font-size: 16px;
    color: #666;
    text-align: center;
    line-height: 1
}

.btn-data {
    margin-top: 10px;
    height: 40px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: url(../images/bg_shuju.png) no-repeat center center/cover
}

.btn-data i {
    display: block;
    margin-right: 20px;
    width: 23px;
    height: 20px;
    background: url(../images/icon_shuju.png) no-repeat center center/contain
}

.btn-data span {
    color: #fff;
    font-size: 18px
}

.tit-more {
    font-size: 14px;
    color: #333;
    padding-right: 12px;
    background: url(../images/icon_gengduo.png) no-repeat center right/6px auto;
    font-family: SourceHanSansCN-Normal
}

.chat-hotspot {
    margin-top: 20px
}

.list1-item {
    margin-bottom: 10px
}

.list1-item a {
    display: block;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis;
    height: 30px;
    line-height: 30px;
    padding: 0 10px;
    background: rgba(255, 255, 255, .7);
    color: #666;
    font-size: 14px
}

.list1 .list1-item:last-child {
    margin-bottom: 0
}

.chat-policy {
    margin-top: 20px
}

.tit-tab {
    display: flex;
    align-items: center;
    color: #333;
    font-size: 20px
}

.tit-tab-s {
    cursor: pointer;
    font-family: SourceHanSansCN-Medium
}

.tit-tab-s.on {
    color: #1678ff;
    font-size: 24px
}

.tit-tab em {
    padding: 0 5px
}

.policy-tab-con .list1 {
    display: none
}

.policy-tab-con .list1.show {
    display: block
}

.policy-tab-con .list1 li {
    display: flex;
    justify-content: space-between;
    height: 30px;
    line-height: 30px;
    padding: 0 10px;
    background: rgba(255, 255, 255, .7);
    color: #404040;
    font-size: 14px;
    margin-bottom: 10px;
}

.policy-tab-con .list1 li:hover {
    color: #265b97;
}

.policy-tab-con .list1 li .txt {
    width: 265px;
    white-space: nowrap;
    text-overflow: ellipsis;
    overflow: hidden;
    display: inline-block;
}

.chat-cs {
    display: flex;
    margin-bottom: 30px;
    padding-right: 70px
}

.chat-cs-face {
    flex: 0 0 50px;
    width: 50px;
    height: 50px;
    -webkit-border-radius: 50%;
    -moz-border-radius: 50%;
    border-radius: 50%;
    overflow: hidden;
    margin-right: 20px
}

.chat-cs-face img {
    display: block;
    width: 100%;
    height: 100%
}

.chat-cs-con {
    background-color: #d8ecff;
    width: 88%;
    max-width: 88%;
    padding: 15px 30px;
    font-size: 16px;
    color: #333;
    word-break: break-all;
    word-break: break-word;
}

.chat-cs-zan {
    flex: 0 0 36px;
    margin-left: 25px
}

.chat-cs-zan img {
    display: block;
    cursor: pointer;
    position: relative;
    z-index: 1
}

.chat-cs-zan img+img {
    margin-top: 10px
}

.chat-btn-group {
    margin-top: 15px;
    margin-bottom: 15px;
    display: flex;
    align-items: center;
    flex-wrap: wrap;
}

.chat-btn {
    margin-right: 15px;
    height: 30px;
    line-height: 30px;
    padding: 0 15px;
    color: #fff;
    font-size: 16px;
    background: #1678ff;
    cursor: pointer;
    margin-top: 8px;
}

.chat-cs-tab {
    display: flex;
    align-items: center;
    position: relative
}

.chat-cs-tab:after,
.chat-cs-top:after,
.faq-tab:after {
    content: '';
    height: 1px;
    position: absolute;
    left: -30px;
    right: -30px;
    bottom: 0;
    background-color: #999;
    opacity: .3
}

.chat-cs-tab-s {
    margin-right: 45px;
    color: #999;
    font-size: 18px;
    padding-bottom: 15px;
    cursor: pointer
}

.chat-cs-tab-s.on {
    color: #1678ff;
    font-family: SourceHanSansCN-Medium;
    position: relative
}

.chat-cs-tab-s.on:After {
    content: '';
    width: 50px;
    height: 2px;
    background: #1678ff;
    position: absolute;
    left: 50%;
    -webkit-transform: translateX(-50%);
    -moz-transform: translateX(-50%);
    -ms-transform: translateX(-50%);
    -o-transform: translateX(-50%);
    transform: translateX(-50%);
    bottom: 0
}

.chat-cs-tab-warp {
    padding-top: 10px
}

.chat-cs-top {
    padding-bottom: 20px;
    position: relative
}

.chat-cs .blue {
    color: #1678ff
}

.chat-cs-list1 {
    margin-top: 10px
}

.chat-cs-tit1 {
    margin-bottom: 10px
}

.chat-cs-list1-item {
    margin-bottom: 10px;
    cursor: pointer;
    white-space: nowrap;
    overflow: hidden;
    text-overflow: ellipsis
}

.chat-cs-list1-item span {
    color: #999
}

.chat-cs-list1 .more {
    margin-top: 30px;
    display: inline-block
}

.dn {
    display: none
}

.chat-user {
    padding-left: 70px;
    margin-bottom: 30px;
    display: flex;
    justify-content: flex-end
}

.chat-user-con {
    padding: 15px;
    background: rgba(22, 120, 255, .16);
    font-size: 16px;
    word-break: break-all
}

.chat-cs .more {
    cursor: pointer
}

.chat-top-row {
    display: flex;
    margin-bottom: 30px
}

.chat-top-row .chat-face {
    flex: 0 0 50px;
    width: 50px;
    height: 50px;
    margin-right: 20px
}
.chat-top-row .chat-face img {
    display: block;
    width: 100%;
    height: 100%
}

.chat-top-row-con {
    font-size: 20px;
    color: #fff;
    padding: 10px 20px;
    background: #1678ff;
    border-radius: 0 30px 30px 30px
}